Last updated: June 11, 2026
Thank you for choosing Florico Design. Because our products are custom-ordered and made-to-specification kitchen cabinets, vanities, and accessories, our return and refund policy reflects the nature of the goods we supply. Please read this policy carefully before placing an order.
1. Custom & Made-to-Order Products
The majority of our cabinet collections are custom-ordered and built to specification based on your approved design, dimensions, finish, and hardware selections. Because these items are produced specifically for your project, they are non-refundable and non-returnable once the order has been confirmed and placed with our suppliers.
We strongly encourage all customers to:
- Review your design plan, dimensions, and finish selections carefully before approving your quote
- Order door-style and finish samples before committing to a full order
- Raise any questions or concerns with your designer before order confirmation
2. In-Stock & Standard Items
For any in-stock or standard (non-custom) items, returns may be accepted within 30 days of delivery under the following conditions:
- The item is unused, uninstalled, and in its original packaging
- You have a valid order number and proof of purchase
- The item is free from damage, scratches, or modification
Approved returns for standard items are subject to a 20% restocking fee. Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.
3. Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, please contact us within 5 business days of delivery. To process a damage claim, we require:
- Your order number
- Clear photographs of the damage or defect
- A written description of the issue
Upon verification, we will arrange for replacement of the affected item(s) at no additional cost. We do not offer cash refunds for damaged items — replacement is our standard resolution.
4. Order Cancellations
Orders may be cancelled without penalty within 48 hours of order confirmation, provided production has not yet begun. After 48 hours, cancellations may be subject to a cancellation fee of up to 50% of the order value to cover design, processing, and supplier costs already incurred.
To request a cancellation, contact your designer or email info@floricodesign.com as soon as possible.
5. Sample Orders
Door-style and finish samples are non-refundable. Sample fees, where applicable, are not credited toward a future cabinet order unless a promotional offer is in effect at the time of purchase.
6. Installation & Labor
Design fees and installation labor are non-refundable once work has commenced. If you have concerns about installation quality, please contact us within 7 days of project completion and we will work to resolve the issue promptly.
7. Refund Processing
Approved refunds are processed within 7–10 business days of confirmation. Refunds are issued to the original payment method. Processing times may vary depending on your bank or card issuer.
8. Exchanges
We do not offer direct product exchanges on custom orders. If you wish to modify your order after confirmation, please contact your designer immediately. Changes after production begins may incur additional costs and lead-time adjustments.
9. How to Initiate a Return or Claim
To initiate a return, report damage, or ask a question about this policy, please contact us:
Florico Design
6582 N State Rd 7, Coconut Creek, FL 33073
Phone: (954) 448-4300
Email: info@floricodesign.com
Hours: Mon–Fri 9am–6pm · Sat 11am–6pm · Sun Closed
Please include your order number, a description of your request, and any relevant photos in your initial message. We aim to respond to all inquiries within 1 business day.